Terms of Service

Welcome to velijewel. This User Agreement outlines the rules and conditions governing your use of our jewelry website and related services. By visiting or purchasing from our website, you accept the terms described below.

Brand Overview

velijewel offers jewelry collections including necklaces, rings, bracelets, and accessories inspired by modern elegance and timeless design.

Acceptance of Terms

By accessing the website, you confirm that you are legally capable of entering into binding agreements, that you will use the website only for lawful purposes, and that you will not misuse our products, services, or content.

Product Details

We aim to ensure product accuracy, but jewelry appearance may vary slightly due to lighting and photography, measurements may contain minor differences, availability may change without notice, and certain jewelry pieces may require special care to maintain their appearance and durability.

Order Policies

Orders may be declined or canceled if inventory becomes unavailable, billing information cannot be verified, or fraud prevention systems detect unusual activity, and customers will be notified if any significant issues affect order fulfillment.

Payment Security

All transactions are encrypted and securely processed through trusted third-party payment gateways. velijewel does not retain sensitive card information.

Shipping Responsibility

Customers are responsible for entering accurate delivery details, monitoring shipment tracking updates, and complying with local import regulations where applicable, and we are not liable for packages delayed due to customs or courier interruptions.

Governing Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with the laws of Hong Kong, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of our services shall first be resolved through friendly negotiation. If no resolution can be reached, the dispute shall be submitted to binding arbitration in Hong Kong in accordance with the applicable laws and arbitration rules of Hong Kong.

By using our services, you agree to resolve disputes on an individual basis and waive the right to participate in any class action or jury trial where permitted by law.

Intellectual Property Protection

All designs, logos, graphics, and creative materials on this website are protected intellectual property owned by velijewel, and no portion of the website may be reproduced or distributed without written permission.

Limitation of Liability

To the extent permitted by law, velijewel shall not be responsible for indirect financial losses, emotional distress claims, delays caused by external providers, or product misuse or improper care.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

shengtian563@hotmail.com.