Shipping Policy

At velijewel, we carefully prepare every jewelry order to ensure secure and timely delivery.

Order Preparation

Most orders are processed within 1–3 business days, and certain handcrafted or high-demand jewelry pieces may require additional preparation time, with customers receiving shipping confirmation once the order has been dispatched.

Delivery Estimates

Estimated shipping timelines are 7–14 business days for standard international delivery and up to 20 business days for extended delivery regions, and actual delivery times may vary depending on local customs procedures and carrier operations.

Packaging

All jewelry items are securely packaged to help protect delicate pieces during transit.

Shipping Charges

Shipping costs are displayed at checkout before payment is completed.

Customs & International Fees

International orders may be subject to customs duties or taxes determined by local authorities. These fees are the responsibility of the customer.

Tracking & Support

Tracking numbers are provided once available, and if tracking updates appear delayed, customers are advised to allow additional time for carrier system updates, and for any shipping concerns customers may contact our support team for assistance.

Customer Support

If you have any questions regarding our Shipping Policy or your shipment, please contact us.